Questions travellers ask us
Can't find what you need? Reach out and our travel concierge will help within hours.
Yes. Every chauffeur is a Kashmir local with commercial driving permits, multi-language support, and training in guest hospitality.
Absolutely. We regularly design photo tours, gourmet trails, honeymoon itineraries, and corporate retreats based on guest briefs.
Our concierge desk arranges gondola tickets, trekking guides, rafting slots, and heritage walks so you focus solely on the experience.
We offer a premium fleet including Toyota Innova Crysta, Toyota Fortuner, Mahindra XUV, and other comfortable vehicles suitable for Kashmir's terrain. All vehicles are well-maintained and equipped with modern amenities.
We recommend booking at least 7-14 days in advance, especially during peak season (May-September). However, we also accommodate last-minute bookings subject to availability.
Our packages include vehicle rental, professional chauffeur, fuel, tolls, and basic insurance. Accommodation, meals, permits, and activity tickets are typically separate unless specified in your custom itinerary.
Yes, we offer reliable airport transfer services to and from Srinagar Airport. Our drivers track flight schedules and adjust pickup times accordingly.
We accept bank transfers, UPI, credit/debit cards, and cash payments. A booking confirmation typically requires a partial advance payment, with the balance due before or during the trip.
Cancellations made 7+ days before the trip receive a full refund minus processing fees. Cancellations within 3-7 days receive a 50% refund. Last-minute cancellations (less than 3 days) are non-refundable, but we work with you to reschedule when possible.
Absolutely. Our fleet is specifically chosen for Kashmir's mountain terrain. All vehicles are regularly serviced and equipped to handle high-altitude conditions, snow, and challenging roads safely.
Still have questions?
Our travel concierge team is here to help you plan your perfect Kashmir journey.